VIDCare Annual Service Agreements Plans


Constant coverage for your technology investment with VisionID Care

We provide Annual Service Agreements to constant coverage for clients’ technology investment. Our Professional Services team specialise in resolving any technical issue you may have, either through our in-house workshop or on-site client location call out. These plans offer peace of mind and easy, hassle free testing, servicing and repairing of devices.

More Information


  • Unlimited online, phone or email technical support
  • Response time of four business hours
  • Ticket tracking of all requests and interactions
  • VisionID customer support portal, information and knowledgebase


  • Interactive subscription benefits
  • Client can return device to VisionID workshop
  • Testing, repairs, servicing and configuration of devices
  • Couriered return of devices within five working days, plus transport time


  • All benefits of Interactive and Depot subscriptions
  • Scheduled preventative and proactive maintenance
  • Client can return device to VisionID Workshop
  • Testing, repairs, servicing and configuration of devices
  • Next business day on site call out with qualified engineer
  • Guaranteed two business hour response on all queries

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