The Top 5 Misconceptions about Remote Monitoring
In an eBook by one of our leading technology partners PTC, they found that there are many misconceptions around remote monitoring. The report discussed how the term “service excellence” is ever changing and is now more than just being defined as “good” technicians who respond quickly.
These days being good alone wont cut it, customers expect that you will be there to anticipate and prevent failures and be able to avoid traditional service visits altogether. Emerging technologies is making preventative maintenance a normal expectation of customers.
Below are 5 common misconceptions about remote monitoring for service, and how these assumptions might be holding you back.
1.Remote Monitoring Takes Too Long to Create Value—and When It Does, the ROI is Minimal
Customers today are getting more and more tech-savvy and believe the next emerging technology can solve their problems but they just don’t know what it is. Often times they are worries that their competitors will get their first. This can lead them to believe that remote monitoring can seem like a fad or almost too good to be true.
Truth - Remote Monitoring Creates Quick Wins and Long-Term Results that Customers Notice
“Remote monitoring is much more than a fad—it’s the basic foundation for creating a future-forward healthcare service ecosystem”. Workers will see results for themselves such as reduced downtime, improved mean-time-to repair, and better first-time-fix-rates. Higher customer satisfaction will also be reflected in improved NPS scores.
2. Only the Service Team Will Benefit From Remote Monitoring
Implementing new technology can often be an overwhelming task. Pitching a remote monitoring solution to management and IT can seem daunting when there may be competing priorities for different technology across various departments with limited budgets.
Truth - Remote Monitoring Benefits the Bottom Line Across the Entire Enterprise
“Remote monitoring provides immediate benefits across the entire healthcare value chain—from arming technicians with in-depth equipment data to increasing departmental visibility for upper management.” Newly accessible information and data, along with improved uptime will increase your customers’ confidence and open up new means of service. This will result in decreased internal costs and increased contract renewals.
3. We Already Have All the Data We Need
Most companies will have been gathering customer data for years and know the importance of it. Remote monitoring might just seem like just a fancy way to get the data that you’ve already accumulated. It might be a bit faster or more reliable through an IoT platform, but is it worth going through a software buying process just to get the same data?
Truth - Real-time, Remote Monitoring Data Improves Service Time, Reduces Service Cost, and Improves Service Revenue
“Remote monitoring through an industrial IoT platform is simply the only way to get the in-depth, reliable and real-time data needed for faster service delivery and growth in service revenue.” This is proven through platforms such as PTC’s ThingWorx is an industrial IoT platform that is purpose-built to you’re your KPIs.
4. Remote Monitoring Will Be a Burden On Our IT Team—and We Can Do It Better In-house
Asking your IT team to continuously repair, support and upgrade another new software tool is the last thing you want to be doing. A remote monitoring platform could be a burden if it means calling your IT team for support every five minutes. You could even argue that they could make a custom solution from within.
Truth - Remote Monitoring Through an IoT Platform Provides Out-of-the-Box Benefits for Your Service Team—and Your IT Team
“Experienced IoT experts can help you create a remote monitoring solution that fits your exact needs and easily scales to new demands”. By getting experts to implement a solution for you, they will already have knowledge on the common roadblocks to IoT and they will have a purpose-built onboarding process and platform such as ThingWorx to overcome them.
5. IoT is Too Risky. We Can Wait Until It’s More Established
Implementing new technology often takes a lot of time money and effort. In a world of security concerns and fast-moving technology, it might be more comfortable to stick with what you have. If your company views IoT an unproven technology, that alone is enough to stop any remote monitoring initiative.
Truth - Not Incorporating Remote Monitoring Puts You at Risk of Falling Behind Competitors at an Exponential Rate
“The in-depth data, predictive maintenance capabilities and cost-savings made possible by remote monitoring are revolutionizing the machine service industry—and demonstrating how internal service teams can drive revenue.”
IoT-based remote monitoring is now the proven to be the first step to providing predictive maintenance, improving machine uptime and increasing customer satisfaction.
Learn more about the benefits of Remote Monitoring by talking to our experts at email@example.com