The real cost of device downtime:
Within any organisation, whether that be retail, manufacturing, transport and logistics, or healthcare, fully functioning devices play an integral part in ensuring that processes and tasks run smoothly, thereby maintaining and increasing efficiency. When a device breaks down it can result in major disruptions within the business, resulting in loss of productivity and increased costs. According to a new study from the Office for National Statistics in the UK, machine downtime costs UK manufacturers £180bn a year, showing that maintenance of machines and devices are vital to all organisations.
Importance of professional services contracts:
To avoid these disruptions organisations can invest in professional service contracts to ensure the ongoing maintenance of devices and quick resolution of faulty devices to minimise downtime and costs.
Professional service contracts are tailored to meet the individual customer requirements and can include on-site preventative maintenance, on-site user training, priority e-mail, telephone and remote technical support, and return to base break/fix options.
If you would like to find out more about our professional services contracts and more please view here