Professional Services

 

Our Professional Services team will work with you to plan, implement and deploy your solution into your organisation. We will support you throughout each phase of the technology life cycle.

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Plan

Ensuring you choose the right technology solution is pivotal to your company’s day to day operations and future development.

  • Gather and discuss requirements
  • Analyse and review current infrastructure
  • Design and combine hardware/software specifications
  • Evaluate the solution on-site for trial period
  • Conduct site surveys for ATEX, RFID, Wireless Networks, Mobile Computing
  • Run and manage technical trials to test prospective solutions
  • Deliver an in-depth project plan

Implement

Integrate your entire solution, from networks to devices and applications giving you the re-assurance and confidence of a smooth transition and deployment.

  • Project manage the solution implementation
  • Deploy, commission and test solutions
  • Integrate hardware and software within current infrastructure
  • Provide physical and virtual training sessions (onsite, classroom, online)

Run

Ensuring optimal performance from your solutions is crucial for efficient business operations and ensuring minimal downtime.

  • Provide preventative and proactive maintenance
  • Subscription to VisionID Care plans
  • Use of client helpdesk and Priority Incident Management Service
  • Login access to the Customer Support Portal
  • Support through telephone, email and chat
  • Manage services and remote diagnostics
  • Refresh of hardware, software, firmware and product updates
  • Call out or return to base repair services

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